Ticket Management
Efficiently manage employee support requests, IT issues, and general queries with automated routing, tracking, and resolution capabilities.
Helpdesk System
Comprehensive Helpdesk Solution
Equily's Ticket Management system provides a centralized platform for handling all employee support requests. From IT issues to HR queries, ensure quick resolution with automated workflows and intelligent routing.
Automated Ticket Routing
Intelligent routing based on issue type, priority, and department. Automatic assignment to the right support team member.
Priority Management
Dynamic priority assignment based on business impact, urgency, and SLA requirements with escalation workflows.
Knowledge Base Integration
Integrated knowledge base with self-service options, reducing ticket volume and improving resolution times.
Real-time Tracking
Complete visibility into ticket status, progress, and resolution timeline with real-time updates and notifications.
Ready to Streamline Your Support Operations?
Join thousands of Indian businesses who have already transformed their support operations with Equily. Start your free trial today.